Quality control assessments and results are initiated by our experts. This means that the item does not perfectly match the pictures and description you provided.
At this point, we inform you by email. You’ll find:
- Photos of the detected defects.
- The new price offer from our experts.
In this event, the buyer’s response as well as yours are extremely important:
* If your buyer declines the offer, the order is then cancelled.
* If you decline the offer, your buyer can still purchase the item at the original price within 14 days.
* If the offer is accepted by both parties, the order is processed.
Our experts may also offer results without reducing the price. This would be the case, for instance, if the colour of the item was different to that stated in your description.