What is phishing?
Phishing is a cybersecurity threat where attackers pose as trusted organizations to trick you into revealing sensitive information like passwords, credit card details, or personal data.
These scams typically arrive via email, text messages, QR code attachments or fake websites that look legitimate but contain suspicious links or urgent requests.
How to recognize scam and phishing messages
Although scams and phishing messages impersonate Vestiaire Collective, you can often recognize them by looking for the following signs:
Unexpected and unusual requests
Be wary of messages that ask for personal information, account details, payment outside the platform, payment of gift cards.
❗Transactions on the platform are the only ones that are legitimate. Always access your account through our app or by typing vestiairecollective.com in your browser and avoid leaving Vestiaire Collective to contact others❗
❗Your information matters: We'll never ask for your password or payment details via email❗
❗Don’t open suspicious links on the Buyer / Seller Chat❗
Suspicious Links and Attachments
Beware of links or download attachments from unknown or suspicious sources that you may receive by email. Phishers often use these to steal your information or install malware or viruses. Don’t open links or attachments you’re not sure about.
Unusual Sender's Address
Please check the sender's email address carefully. It may look legitimate at first glance but often contains subtle misspellings or incorrect domains.
Phishing emails
Vestiaire Collective will always contact you via our official domains, @emails.vestiairecollective.com or @vestiairecollective.com, or via our Help Center to ask you to provide us any information. If you are registered for notifications (price drops, sale notifications etc.) our emails will always be sent from @vestiairecollective.com. All official updates come from our Vestiaire Collective account, which has a blue checkmark if you use Gmail on web and application.
Remember that similar email addresses could be used to impersonate Vestiaire Collective, such as:
❗Vestiairecollective.urgent@gmail.com
❗Vestiairecollective.delivery@Vestiairecollective.net
Please do NOT take into account the topic of the mail or the sender’s mail only. Make sure to verify the email address first. When in doubt about an email's authenticity, you can always visit our website directly instead of clicking links.
Professionalism is key in our communications. Poor grammar and spelling can be indicators of phishing attempts.
Official communication channels only
❗We never use WhatsApp to communicate with our community. Vestiaire Collective only contacts you through our official app, via email from our verified domains, and through our official social media accounts : Instagram, LinkedIn, TikTok, Youtube❗
What to do if you’ve been scammed or phished?
You can either report a user who attempted to scam or phish you, or feel free to contact us to forward the suspicious message to our customer service team for investigation. When you contact us, make sure to include a screenshot of the message and the sender’s contact information.
Update the passwords of any potentially compromised accounts, and monitor your Vestiaire Collective account for unusual activity.
Promptly notify your bank if you think you have given out bank and/or card details. While we try our best to help you, please note that we can’t be held responsible for any losses resulting from scams or phishing attempts.