Scams and phishing messages are designed to appear as legitimate requests for information or urgent actions. However, you can often recognize them by looking for the following signs:
Unexpected and unusual requests
Be wary of messages that ask for personal information, account details, payment outside the platform, payment of gift cards.
❗Transactions on the platform are the only ones that are legitimate ❗
❗Vestiaire Collective does not require any purchase for the order to be valid❗
❗Vestiaire Collective will never ask you to pay fees by email. Fees are already charged when you place your order on our platform❗
Any message urging immediate action under the threat of account suspension or other penalties should be treated with suspicion. If any fee needs to be paid, our Customer Care team will reach out to you by email. Here is how a Vestiaire Collective message looks like:
Suspicious Links and Attachments
Beware of links or download attachments from unknown or suspicious sources that you may receive by email. Phishers often use these to steal your information or install malware.
Unusual Sender's Address
Please check the sender's email address carefully. It may look legitimate at first glance but often contains subtle misspellings or incorrect domains.
Phishing emails
Vestiaire Collective will always contact you via our official domain, vestiairecollective.com, or via our Help Center to ask you to provide us any information. If you are registered for notifications (price drops, sale notifications etc.) our emails will always be sent from @vestiairecollective.com
Remember that similar email addresses could be used to impersonate Vestiaire Collective, such as:
❗Vestiairecollective.urgent@gmail.com
❗Vestiairecollective.delivery@Vestiairecollective.net
Please do NOT take into account the topic of the mail or the sender’s mail only. Make sure to verify the email address first.
Professionalism is key in our communications. Poor grammar and spelling can be indicators of phishing attempts.
What to do if you receive a suspicious message:
Avoid clicking any links or responding to suspicious messages.
Forward the suspicious message to our customer service team for investigation. Learn how to 🔍here
Regularly update your passwords and monitor your account for unusual activity.