Have you placed an order but not yet received a confirmation email?
This means your order is currently being checked by our anti-fraud partner.
This check protects our sellers and takes a maximum of 48 hours.
We might contact you to ask for supporting documents that will help us verify you're the owner of the bank card associated with the payment of your order.
- If no additional documents are required, you'll receive a confirmation email and your order will proceed as normal.
- If we've contacted you to request additional documents and they are successfully verified, you'll receive your order confirmation email as usual.