We’re sorry to hear your sale was cancelled. Here’s what will happen next, depending on the reason for the cancellation.
The sale was cancelled because the item could not be approved during Quality Control & Authentication
If your item was not approved by our Quality Control teams, we will unfortunately cancel the sale. You can click here to find out the key reasons why items could be refused.
In this case, we will return the item directly to you.
If applicable, you may need to pay any customs fees connected to the return of your sold item. The carrier will contact you to arrange payment of these associated fees.
The buyer cancelled the order after receiving a Quality Control Report
When we send you a Quality Control Report for an item you have sold, you have 72 hours to let us know how you’d like us to proceed if the buyer decides to cancel their order.
We can either:
- Return the item directly to your "shipping from" Address, free of charge. If applicable, you may need to pay any customs fees connected to the return of your sold item. The carrier will contact you to arrange payment of these associated fees.
OR
- Relist the item on your account with an updated description. This means we can ship the item to your buyer as soon as it sells!
What if I don’t confirm my choice within 72 hours?
No problem - we’ll ship the item back to your "shipping from" Address, free of charge.
If applicable, you may need to pay any customs fees connected to the return of your sold item. The carrier will contact you to arrange payment of these associated fees.
When you receive the 🔍 Quality Control report, you can choose which option you would prefer directly in the report with one click.
Just select Relist My Item or Return My Item, and we’ll take care of the rest!
If you choose to have the item returned to you, we will send you the tracking information via email as soon as the item has been shipped.