If you've ordered an item from a different country, the carrier may contact you to confirm some further details. This is a process undertaken by the carrier and is unfortunately beyond our control.
In these cases, you may need to provide one of the following:
- Proof of ID
- Proof of purchase eg. a screenshot of your bank statement showing the debit
- Another document specific to the requirements of the country to which the parcel has been shipped
If you are a buyer based in the United States and have placed an order with a value of more than 2500$, the carrier will contact you asking for one of the following:
- Your registration & identification number through 🔍 5106 form
Examples include (EIN, SSN, VAT, GST, and RFC)
Please note that you must complete it within 5 business days after the package arrives at your country's customs office. Without the completed form, your package cannot be processed through customs and may be returned to the sender.
As per recent customs regulation changes for the USA (April 2025):
If you are a buyer based in the United States, of a product Made In (Manufactured in) China/HongKong which value is more than 250$, the carrier will contact you asking for one of the following:
- Your registration & identification number through 🔍 5106 form
Examples include (EIN, SSN, VAT, GST, and RFC)
Please note that we are working with our transportation partners to make this process as effortless as possible for the customer, but in some cases, the customer is the only party able to share the required sensitive information with the carrier (ex : SSN number).
💡 Good to know: The quickest and easiest solution as an individual buyer is to provide your SSN (Social Security Number).
If you choose your own broker, you will need to pay any additional fees incurred yourself, and Vestiaire Collective will no longer be involved in the customs clearance process.
💡 Good to know: The quickest and easiest solution is to allow DHL to handle customs clearance for you.
Important: Your order will only be released for delivery once the necessary customs clearance has been completed by DHL or your chosen broker.