There are both professional and private sellers in the Vestiaire Collective community. If you've bought an item from a professional seller, you have the option of returning it ⏰ within 14 days of delivery.
💡 Good to know - Items ordered from individual sellers are not eligible for returns.
To return an item bought from a professional seller
First, log in to your account:
On the App: My Account → My Purchases.
On the website: My Account → Purchases and Sales.
Find the item you want to return, then click Display the Details.
A button marked Return the Item will appear. Click on it.
Explain why you are returning the item in order to access your prepaid Shipping Label. Download and print the label, then attach to your parcel. The package is now ready to be shipped!
You have ⏰ 14 days from receiving the item to return it to a professional seller.
💡 Good to know - If the Return the Item button does not appear, it means the item was ordered from a private seller. 🔍 Click here to find out how you can sell the item on Vestiaire Collective, commission-free.
❗Important❗For the return to be accepted, the authentication label must be kept on and left intact.