Have you placed an order but not yet received a confirmation email?

This means your order is currently being checked by our anti-fraud partner.

This check protects our sellers and takes a maximum of 48 hours. 

We might contact you for supporting documents that will help us verify you're the owner of the bank card associated with the payment of your order.

• If no additional documents are required, you'll receive a confirmation email and your order will proceed as normal.
• If we've contacted you to request additional documents and they are successfully verified, you'll receive your order confirmation email as usual.