Have you placed an order but not yet received a confirmation email?
This means your order is currently being checked by our anti-fraud partner.
This check protects our sellers and takes a maximum of 48 hours.
We might contact you for supporting documents that will help us verify you're the owner of the bank card associated with the payment of your order.
- If no additional documents are required, you'll receive a confirmation email and your order will proceed as normal.
- If we've contacted you to request additional documents and they are successfully verified, you'll receive your order confirmation email as usual.