During the COVID-19 outbreak, our priority is to ensure the safety and health of our community and our teams, while also continuing to maintain our service.

Our carriers and offices are still operating, and your sold items are still being authenticated, processed and shipped. 

You can track the progress of your sale in your account:

On the App: Me → My sold items

On the Website: My Account → Purchases & Sales → Sold Items

In both instances, click on the item concerned, then click Show Details to see the latest tracking information.

Can I arrange for my sold item to be collected by the carrier for delivery?

We completely understand that at the moment you may prefer to have your sold items collected directly by the carrier. When downloading your shipping label, detailed instructions are provided as to how you can arrange this with the carrier concerned.