If an item you have sold is no longer available, please inform your buyer immediately so that the sale can be cancelled and a refund issued. This may negatively impact your status as a Trusted or Expert Seller. 

To let your buyer know that the item is no longer available, log into your account, then select:

On the App: Me → My items

On the Website: My Account →  Orders and Sales → My Sold Items

In both cases, select the item concerned and click on Item not available.

This action will cancel the sale and trigger a refund for your buyer, who will be informed by email.

💡 Good to know - We strongly recommend that you remove any unavailable items from your listings as promptly as possible to avoid losing your Trusted or Expert seller status.