Want to cancel your subscription or change the duration?
Premium subscriptions are renewed automatically at the end of the chosen period.
To change the duration, you must first cancel your current subscription, then sign up for a new subscription for your chosen package.
To do this:
1. Send us your request at least 10 days before the end of your subscription period.
- Via your account: “My account”, “Information”, “My Premium subscription”, “Unsubscribe”.
For instance: You signed up for a 1 month Premium offer from 25 April. You must notify us of your decision to cancel by 15 May.
2. Wait until the end of your subscription.
3. Sign up again for your chosen duration !
Have you signed up for one of our offers using your PayPal account?
To cancel your subscription or subscribe to a new duration, you must cancel direct debiting on your PayPal account.
To do this:
> Log into your PayPal account and go to the "Settings" menu, then click on "more options".
Click on “My money” (in the menu on the right).
> Click on “Update” (opposite “My pre-approved payments”).
This will open the list of your pre-approved payments. Select the payment concerned, then select cancel. You will not be debited for your Premium subscription.
You’ll receive an email to confirm that your subscription has been cancelled.