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  1. Frequently Asked Questions
  2. Buyer
  3. After ordering

After ordering

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  • Tracking my item on its way to Vestiaire Collective
  • Reminding the seller
  • Keeping track of my compliant item
  • Keeping track of my non-compliant item
  • Track the dispatch of my compliant item
  • Tracking my item sent by Vestiaire Collective
  • Understanding post-sale negociations
  • Negociating the price of my item during post-sale negociations
  • Relisting my item
  • Requesting the package to be sent back to my address
  • Returning an item
  • Keeping track of my refund
  • Cancelling my order
  • Declining to pay the import fees and taxes
  • My package is damaged
  • There is a problem with shipping / I’m unable to track my item
Vous avez une question ? Appelez-nous au 09 70 25 37 37 de 9h à 21h du lundi au vendredi et le samedi de 10h à 18h. Have you got a question? Call us : Monday to Friday 8am to 6pm : * From the UK: +44 844 581 5554 Monday to Friday 10am to 6pm : * From Denmark: +33 1 76 49 48 48 * From Finland: +35 8942450126 * From Sweden: +46 852500640 Have any questions for us? Call us at +18558421822 Monday to Friday from 7am to 3pm EST or email us at supportus@vestiairecollective.com Sie haben noch eine Frage? Rufen Sie uns an: +49 3222-1091915 montags bis freitags von 10:00 bis 18:00 Uhr Hai una domanda? Chiamaci allo +39848124101 dalle 09h alle 19h dal lunedí al venerdí e il sabato dalle 10h alle 18h. ¿Tienes alguna pregunta? Llámanos al +34.902.882.124 de lunes a viernes de 10:00 a 18:00.
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