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Frequently Asked Questions
WHAT ARE THE AUTHENTICATION FEES FOR?
What does a trusted seller badge represent?
What does an expert seller badge represent?
Getting more information about an item
How can I reserve an item?
Understanding why an item is unavailable
Paying for my order
How much are import charges for my order and how do I pay them?
How do I register a bank card?
How do I cancel a registered bank card?
Paying for my order with my bank card or my PayPal account
Using a promotional code
Sending documents requested by our anti-fraud service
Pay my order in several times
Paying for an order in 3 or 4 instalments
Paying in 3 times with my Wallet
Paying for my order with my Wallet
Discover “Make an offer”
Making a counter-offer
Buy an item following a price offer
How to display my price offers
Reserve an item I've made an offer on
Understanding post-sale negotiations (buyer)
How to accept or decline a post-sale negotiation
Negociating the price of my item during post-sale negociations
Is a Premium subscription compatible with Wallet?
Find out the cost of shipping
Find out which transporters we use
Tracking my item on its way to Vestiaire Collective
Tracking my item sent by Vestiaire Collective
Requesting the package to be sent back to my address
Reminding the seller
Requesting an order confirmation e-mail
Track the dispatch of my compliant item
Keeping track of my non-compliant item
Cancelling my order
Downloading my receipt
See all 8 articles
Relist my item
Returning an item
How can I track my refund?