If you no longer use the email address associated with your Vestiaire Collective account or want to change it, you just need to fill out a simple form and we'll process your request within 24 hours.
When you make a request to update or change your email address, we also need you to confirm your identity. This is to protect your account and make sure it is really you requesting the change.
How do I confirm my identity?
When you make the request to change your email address, you will need to include a photograph or scanned copy of your official ID (eg. your passport).
To prevent any issues with the verification process, first make sure that:
- The document is of a high enough quality to be clear and legible
- The file type is .jpg, .jpeg, .png or .pdf
When you have the copy of your ID ready, just 🔍 click here and fill in the requested information.
💡 Good to know - Once you’ve submitted your request, we’ll get back to you within 24 hours to confirm that your email has been updated!