When this happens, we systematically have the item returned to one of our centers, so it can be checked by our experts.
Whilst waiting to know more, your payment will be placed on hold and we’ll let you know the outcome within 7 days.
If, after being checked, the item matches the brand criteria perfectly and is genuine, you’ll be paid the following Tuesday, the transfer will then be visible on your account within 7 working days.
If the item doesn’t match the brand criteria, the sale will be cancelled, and your buyer will be automatically reimbursed.
Selling an item which does not match brand authenticity norms negatively impacts your Seller stats.
Vestiaire Collective is a signatory of the Charter for fighting counterfeiting on the Internet and is committed to following the anti-counterfeit procedures outlined within it, so as to protect both consumers and brands.