If you’re not there when delivery of your item is attempted, don’t worry - here’s what will happen:
If your item is being delivered by the Post Office
Your parcel will be deposited at the closest post office. You then have 10 days to go and collect it, before it’s sent back to the seller.
If your item is being delivered by FedEx
The carrier will contact you in order to arrange another delivery time. This means you have the option to change the shipment instructions on the FedEx website (for example the collection point, leave with a neighbour or choose a secure location for delivery). If after several delivery attempts the carrier cannot make the delivery, the item will be returned directly to the seller, and the order will be canceled.
If your item is being delivered by DHL
The carrier will get in touch to arrange a suitable time for delivery. If after several delivery attempts, the carrier can still not make the delivery, the item will be returned directly to the seller and the order will be cancelled.
Good to know: You can track the status of your delivery by using the tracking number sent in your order confirmation email, or log in to your account:
On the App: Me → My Orders
On the Website: My Account → Orders & Sales → Order History
If your tracking information has not updated in over 48 hours, click here to find out what to do next.