That means that at least one element about the item doesn't match the information in the item description.
Your item is physically checked by our experts before being sent to your buyer.
During that check, we make sure the item is in-line with the item description, and that there are no unflagged defects.
When an item is does not match its description, negotiation is possible if it's just a slight difference or a tiny defect. Find our article on post-sale negotiations here.
If the state of your item is too bad, or too different to its description, the sale is cancelled and the item will be sent back to you.
This will affect your statistics and can lead to your losing your Trusted or Expert Seller badge.
So make sure nothing goes wrong: describe your item properly when you first put it online!
If the origin of an item can't be proven by proof of purchase, if will be declared non genuine.
- Very good condition: Items which have been only slightly used, and very well looked after.
- Good condition: Has been used but well looked after.
- Correct condition: Worn often and shows a few traces of that.