There are a couple of reasons why you might not be able to reach a specific seller using Buyer-Seller Chat:
- The member may have been banned from using Buyer-Seller Chat by Vestiaire Collective for breaking our good behavior rules
- You have already blocked this member of the community on Buyer-Seller Chat.
If you did block the user but want to contact them, you can just click the Unblock button in Buyer-Seller Chat. You’ll then be able to chat with them again!