Quality Control assessments and results are provided by our dedicated team at Vestiaire Collective.
If we get in touch with a Quality Control report following the checks of an item you recently ordered, it means the item does not perfectly match the pictures and description provided by the seller.
If this is the case we will let you know in an email, which will include:
- Pictures of the detected defects.
- A new price offer from our experts.
We will also inform the seller of our findings and the new price offer.
At this point both you and the seller must respond to the new price suggestion. Here's how that works:
- If you decline the new price offer, you will receive a full refund.
- If the seller declines the offer, you still have ⏰ 14 days to purchase the item at the original price.
- If the offer is accepted by both parties, the order will be processed as usual.
What about the price difference?
If the lower price is accepted by both parties, you'll receive a voucher for the difference between the old and the new prices, which you can then use for your next Vestiaire Collective order.
💡 Good to know - Quality Control assessments (with or without a price reduction) may also be opened if an item authenticated by our team reveals alterations such as zippers, snap fastenings or bag clasps. This is because item modifications can lead to the refusal of after-sales care by the brand. Vestiaire Collective declines all responsibility in this regard.