Sellers have up to 7 days to send the item to your address.

If your seller still hasn’t sent your item after 5 days, their seller stats will be negatively impacted, and they run the risk of losing their Trusted or Expert Seller badge and the right to sell via Direct Shipping.

If you have not received your item in 15 days, you will automatically be reimbursed the full amount.

This will be credited to your account within 5 working days if you paid by credit card and 24 hours if you paid via Paypal or Wallet.

If you're not happy with your item you can also re-list it on our site within 72 hours of delivery, free of charge.