Delivery times may vary depending on where the seller is shipping from and your delivery address.
An item ordered via Direct Shipping is typically delivered within 7 days.
By selecting for Direct Shipping, you will receive the item directly and it will not be checked at our control centre.
Step 1: The seller ships your item within 7 days. You may contact the seller at any point through the comments section.
Step 2: You will receive the item in 2 to 7 days.
Step 3: You have 72 hours to inform us of any compliance issues with the item.
If your seller still hasn’t sent your item after 5 days, their seller stats will be negatively impacted, and they run the risk of losing their Trusted or Expert Seller badge and the right to sell via Direct Shipping.
If you have not received your item within 15 days after placing an order, you will automatically be reimbursed for the full amount.
To see our delivery schedule without using Direct Shipping, click here. To see our delivery schedule using Express Delivery, click here!