After delivery, your buyer has 72 hours to inform us of any doubts in regard to the authenticity of your item.
When this happens, we systematically have the item returned to one of our centres, so it can be checked by our experts.
Whilst waiting to know more, your payment will be placed on hold and we’ll let you know the outcome within 7 days.
If, after being checked, the item matches the brand criteria perfectly and is genuine, you’ll be paid the following Tuesday, the transfer will then be visible on your account within 5 working days.
If the item doesn’t match the brand criteria, the sale will be cancelled, and your buyer will be automatically reimbursed.
Selling an item which does not match brand authenticity norms negatively impacts your Seller stats and means you are immediately stripped of your Trusted or Expert Seller badge, as well as the right to sell via Direct Shipping.
Vestiaire Collective is a signatory of the Charter for fighting counterfeiting on the Internet and is committed to following the anti-counterfeit procedures outlined within it, so as to protect both consumers and brands.