Received an order confirmation e-mail?
The seller will be immediately notified the sale was carried out, and a postal voucher will be given to him.
He or she will then have to ship the items as quickly as can be managed to Vestiaire Collective. You’ll be notified by e-mail when we receive the items on our premises.
The seller still hasn’t sent your package? We wil automatically remind the seller 7, 14 and 21 days after purchase.
If the item doesn’t arrive within 30 days of purchase, the order will be canceled. You will be refunded within 48 hours, onto the account you used to pay for your order.