Was the carrier unable to deliver your item(s) as you weren’t at home or they couldn’t locate your address?
Your consignment will be returned to us. Once received, we will contact you by email and ask you to update your address details.
This update will automatically trigger your parcel to be re-dispatched.
> Are your address details already correct?
You still need to reconfirm the details by clicking on “edit”.
To do so, log into your account, then select:
- On the app: “Me”, “My account”, “My address and telephone details”, “My delivery addresses”.
- On the website: “My account”, “Information”, “Delivery address book”.
Our team will resend your package out to you. This new shipment will be free of charge.
You’ll receive an email providing you with a tracking number.