You placed an order, but you have not yet received the confirmation email?
This means that your order is currently being checked by our anti-fraud partner.
This step takes place in order to protect our salespeople, and takes a maximum of 48 hours.We may contact you to ask you to send supporting documents, and thus verify that you are the owner of the card associated with the payment of your order.
1. If the additional documents are not required, you will receive the confirmation email, and your order will follow its normal course.
2. If we have contacted you to request additional documents, and after verification, they are in conformity, you will receive the order confirmation email.