If the carrier was unable to deliver your package, it will be returned to us at Vestiaire Collective.
Once received, an email will be sent, asking you to update your address details.
To reconfirm your address, log into your account then select:
- On the app: “Me”, “My Vestiaire”, “My items”.
- On the website: “My account”, “Orders and sales”.
Find the item concerned, then click on “Edit address”.
Check and/or edit your delivery details then confirm.
This will automatically trigger your package to be re-dispatched within an average of 48 working hours.