Has your item been declared not-conformed? In that case, at least one aspect of it does not match the description you provided in your ad.
Here’s an example:
A bag has been rated as having a ‘Very good condition’. If the item exhibits signs of wear, scratches or other marks, our Quality Control experts can not declare it conformed with this description.
Vestiaire Collective is therefore obliged to cancel the item’s sale and reimburse the buyer.
All not-conformed items will be returned to the sender’s billing address. In addition, this decision will have an impact on your ‘Recommended seller’ status percentage, and could even lead to its removal.
Important: all counterfeit items will be declared not-conformed.